Payment and Cancellation Policy

Rates are valid only for Indian Nationals, for any other nationality, please speak to our tour experts. All payments towards the tour cost must be made by the customer to the company in accordance with the procedure and time frame mentioned herein The holiday package cost might fluctuate during peak dates, due to dynamic airfares, due to festivals or holidays or other high occupancy dates so we may ask you to furnish a higher amount before we start issuing the final vouchers. Final vouchers can only be issued once Smartfly Travel & Tourism has received full payment. In case you reserve your booking by paying INR 5,000 (domestic) and INR 10,000 (international), the same will be non-refundable, in case you do not pay the remaining amount or cancel your holiday. The booking is deemed canceled if full payment is not received in less than 15 days prior to departure. For Air Tickets issued/blocked within the time limit: Full INR component to be collected before issuance, else price will be subject to change. The customer hereby agrees that the customized package is as per his/her will and choice. No claim on the combination, price of package, category, and type of service shall be entertained by Smartfly Travel & Tourism Service taxes are added as per government rules in the final price before the final payment. It is subject to revision in case of any change. The package price doesn’t include special dinner or mandatory charges levied by the hotels especially during New Year and Christmas or any special occasions. The prices shown in the beginning is per person and is considered to be sharing a room. Example: INR 30,000 per person means 2 adults going together and sharing the same room for an entire trip, hence the total cost will be 30,000*2 + service taxes as per government rules. The prices displayed have been calculated as per the rate prevailing at the time of product development. The Company reserves the right to amend the prices in case of currency fluctuations, changes in the various gross rates of exchange and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid in full before the departure by the client. Any Visa cost fluctuations will have to be borne by the passenger All international holiday packages are priced on an estimated Rate of Exchange (RoE). The passenger will be charged the RoE as per the date of payment of the holiday package. Any change in airline fare, visa fees and taxes could result in a change of the final holiday package cost. Passports should be valid for a minimum of 6 months from the date of travel. PAN card copies are mandated to submit for the payment process Single passengers or passengers traveling in an uneven number in a group are required to take a single room. In this case, the passenger needs to pay an additional cost. In case of fixed departures, if Smartfly Travel & Tourism is unable to find a companion for the passenger in uneven numbers, an additional single room supplement may be applicable.